A button may be disabled because:
required fields are missing
required files are missing
your role does not allow the action
the application is locked
the item has already been submitted
a signature is missing
an access request has not been approved
a validation issue needs review
the feature is not included in the current plan
For SEIS / EIS, check the application status first.
If it says Action needed or Edits Requested, open the request and complete what Undo asked for.
If it says Submitted to HMRC, the application has already moved to HMRC review.
For Data Room access issues, check:
The investor was invited with the correct email.
The link is still active.
The public link has not been revoked.
Their access has not been removed.
The folder or file is included in their permissions.
The file uploaded successfully.
For team access issues, go to Settings → Team members and check the person’s role.
When contacting support, include:
company name
page or product area
button, status, or error message
screenshot
what you clicked
what you expected to happen